WARRANTY REQUEST

Original sales receipt is 100% required to process a warranty request as required by manufacturer.  For window tinting, if you do not have sales receipt or warranty card, we do offer a highly discounted service option to correct the issue you are experiencing.  This service option is not a warranty service but rather a highly discounted good faith effort to try to help handle the individual's issue in the most cost-effective way possible. Please do not stress...we will get through this.  

Warranty is NON-TRANSFERABLE.  Warranty cannot be transferred from one individual to another.  

FAQ

"I don't have my receipt, but don't you keep my information on file?!?"  Yes, service information is stored for a period of 3 years.  If you are trying to file a warranty for a service over 3 years old, we DO NOT have your information on file.  

"I don't have my receipt...don't you remember me?"  We appreciate all of our customers very much, but it is impossible for us to remember one particular service from years past as on average, we service over 2600 customers a year.  Over the many years we have been in business we have had numerous individuals come to us for a warranty on a product or service that turned out was not even provided by us.  This is the unfortunate reality of the world we live in and thus is the reason, these policies are in place.  It is the manufactures responsibility to provide a warranty on their product and it is the customers responsibility to maintain a proof of purchase. We will do everything we can to facilitate the warranty process and get your problem resolved.  

"Why do I even need a receipt?"  Although this is not a new revolutionary concept...we will elaborate....Customer budgets, needs, and wants are all very different.  Many customers want the cheapest option they can possibly get and some request the best regardless of the price and some fall somewhere in the middle.  This is why we offer different films with different types of warranty coverage.  This way, we have something for all customer budgets.  In order to process a warranty, we must have the receipt in order to a.) ensure we provided the service in the first place and b.)  determine which product/film warranty the customer actually paid for.  The manufacture wants to ensure they are providing warranty on their films and that they are providing proper warranty based on the film that was installed/purchased.  

• Manufacturers and distributors require original customer sales receipt to process a warranty claim.  If original sales receipt for window tinting service cannot be found, the filled-out film warranty card that is given to customer at time of checkout will work as an alternative.  
• No warranty offered covers physical damage of any kind.  Yes, that means hitting/damaging the window film with your ring or the seatbelt or by loading a rocking chair into your back seat will not be a warrantable situation.  Treating your windows with unsafe chemicals or tools will also void applicable warranty.  All solutions and tools applied to glass should be tint safe.  We sell glass cleaners, protectants and microfiber towels to help you protect your investment.  
• Most electronic items come with a 1-year manufacturer warranty.  This warranty is between the customer and the manufacturer but, when possible, we will be glad to help facilitate the product warranty process for you.  In most cases customer will be responsible for all related shipping charges involved in sending a product off for warranty repair.  

*Some vehicle types have warranty exclusions.  If this is the case, it will be marked or notated on your warranty card.